Basically in an attempt to save her stuff she brought it to me and i plugged it into my Laptop a Dell D and I was having the same problem as you have all been having. Sorry this didn’t help. Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services. Anybody else out there have such a problem? Not enough power to the external harddisk usually results in a PCB this piece of electronics does not need much power that answers to plug-and-play it is there ‘new device found’ , and even manufacturer and model etc but will not function because the drive does not receive enough power to start spinning. Posted July 6, edited.

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My sister has a and it started playing up the other maztor and refused to work 3 minutes after turning on her computer i’m not sure that this is associated or not but i wouldn’t bet against it. When I asked for a refund or replacement, the reply from Maxtor was “we cannot replace this drive since there is nothing wrong with it”, except of course that it’s useless for portable storage since you’ll never know in advance whether the kaxtor computer you want to connect it to uses the chipset or not.

How satisfied are you with this response?

Go to your computer manufacture’s support web site and check for Windows 7 drivers for your specific model number. Even worse sometime it does recognizes it but as CD drive only shivering Not enough power to the external harddisk usually results in a PCB this piece of electronics does not need much power that answers to plug-and-play it is there perwonal device found’ matxor, and even manufacturer and model etc but will not function because the drive does not receive enough power to 31000 spinning.

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I went to the Maxtor site and found some rather wierd troubleshooting info: I think your friend got “lucky”. Create an account or sign in to comment You need to be mmaxtor member in order to leave a comment Create an account Sign up for a new account in our community.

Firstly, sorry for bumping up such an old topic, but seeing as it was on the first page of google search for “Maxtor not recognised” i figured it gets visited a fair bit by people with this same problem.

Maxtor Personal Storage 3100 – hard drive – 80 GB – USB 2.0 Series

You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee pdrsonal that the phone number is an official Microsoft global customer service number. Posted December 20, I tell him about the weird maxtor troubleshooting advice, he follows it, but it doesn’t work for him. I have the same question Sign up for a new account in our community.

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maxtor personal storage – Microsoft Community

Or are there any proprietary measures that would prevent such an undertaking? Thanks for marking this as the answer.

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Now, windows 7 won’t recognize the drive F: Thanks for your feedback, it helps us improve the site. Something to look into. I do not think it is the actual drive. As for Maxtor, they make good hard drives, but this was enough to convince me not to buy another USB device from them.

My solution was to go out and buy another external hard drive from another manufacturer. Edited December 19, by lexwalker.

Maxtor Personal Storage 3100 Specifications

I don’t actually have the drive in my possession right now, or I would investigate. Just adding to the confirmation string. I love the Maxtor customer support answer. Tell us about your experience with our site.

Then power on the PC and boot to Windows to check if the operating system detects the drive. As I found out the hard way, after long EMails to Maxtor, the Personal Storage is a defective device that will not reproduceably be recognized by the Intel chip set. And when I insisted for Maxtor putting a disclaimer on external powered USB controller pre-required the politically correct answer was:.

Maxtor Personal Storage – hard drive – 80 GB – USB Overview – CNET

You may refer the link below for more information. Posted July 6, edited. Any help would be appreciated.