This tool applies to Microsoft Windows PC’s only. If the alignment page prints successfully and the ‘Alignment failed’ error message still displays , the sensor in the printer might be faulty. If the self-test report prints, but the original document does not , continue to the next solution in this document. In general, if the product and ink cartridges are working correctly, the patterns, which look like grids of lines, contain few or no missing lines. Skip to the solution at the end of this document to service the printer. Apply a moderate amount of pressure to make sure that you remove all debris. A cartridge may be running out of ink even if the graphic shows ink remaining see the note at the start of this section.

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Solution and Diagnostic Data Collection.

Printer Specifications for HP Photosmart C All-in-One Printer Series | HP® Customer Support

Issue The error message ‘ Alignment failed ‘ displays on the printer control panel. Examine the alignment page The alignment page should have both black and up print areas, and the print areas should be sharp and clear, with no fading or streaking.

The outside of the product might look different, but the steps are the same for your product. You can also access the automated tool to align the cartridges from the Printing Preferences dialog box for your printer.


To print more quickly, try decreasing the print quality. Follow these steps to perform a reset. Gather the following items to clean the ink cartridge and carriage:.

The color of one of the left cartridge bars is very different from the color on the cartridge label – the cartridge is not functioning correctly. Under Print Settingsclick Printer Toolbox. The Virtual Agent is currently unavailable. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays.

Ink smears If the self-test report shows phootsmart ink, you might need to clean your cartridges. Select your operating system and version. Discard or recycle the page that prints. If the alignment np prints correctly and there is no error message, the issue is resolved.

See your browser’s documentation for specific instructions. Open the Properties dialog box again, and then select the new custom size from the Size gp drop-down list.

Make sure it is free of rips, dust, wrinkles, and curled or bent edges. Asia Pacific and Oceania.

HP Photosmart C4200 All-in-One Printer series

Purchase replacement cartridges and other supplies from the HP Store or local retailers. Click the Estimated Ink Level tab. Check the condition of the paper, and then reload it Paper feed issues might result from dusty, torn, wrinkled, wet, or folded paper in the tray. If the self-test report does not printcontinue with the next solution. The Virtual Agent is currently unavailable. See the instructions that came with your memory card for more information.


Clean the roller thoroughly all the way around. Defect, with the direction the paper moved through the printer indicated. HP Download and Install Assistant. Video of resolving a paper pick issue.

HP recommends using a USB cable less than or equal to 3 m 10 feet in length to minimize injected noise due to potential high electromagnetic fields.

Check the paper, and then try the alignment again If the paper tray contains color, photo, or used paper, the alignment fails.

The Virtual Agent is currently unavailable. This could take up to 3 minutes, depending on your computer and connection speed. Your self-test page might not look exactly like the pictures below.

Purchase replacement cartridges and other supplies from the HP Store or local retailers.